IPTV PlayerSupport
Questions, problems or ideas? Email support@pportal.bid. We usually answer within two days.
Common questions
How do I add my playlist?
Open the app, choose “Add playlist”, then paste your M3U link, pick an .m3u file, or enter the Xtream login from your provider (server, username, password).
Open the app, choose “Add playlist”, then paste your M3U link, pick an .m3u file, or enter the Xtream login from your provider (server, username, password).
A channel won't start, or says the provider is holding the previous stream.
Many IPTV accounts allow only one stream at a time, and providers keep a stopped stream counted for 1–2 minutes. The app waits and retries by itself. Stop playback on your other devices to start faster.
Many IPTV accounts allow only one stream at a time, and providers keep a stopped stream counted for 1–2 minutes. The app waits and retries by itself. Stop playback on your other devices to start faster.
Some videos won't play.
Some streams are offline on the provider's side. For unusual formats, go to Settings → Player and turn on “Fallback video players” or choose VLC as the primary player.
Some streams are offline on the provider's side. For unusual formats, go to Settings → Player and turn on “Fallback video players” or choose VLC as the primary player.
Where do posters, plots and the TV guide come from?
From your provider, when it offers them. For other playlists, add a free TMDB key under Settings → Movie info & AI, and a guide address (XMLTV) under Settings → TV Guide.
From your provider, when it offers them. For other playlists, add a free TMDB key under Settings → Movie info & AI, and a guide address (XMLTV) under Settings → TV Guide.
Does the app come with channels?
No. IPTV Player is only a player. Use a playlist from a provider you subscribe to, or try the built-in demo with free, legal videos.
No. IPTV Player is only a player. Use a playlist from a provider you subscribe to, or try the built-in demo with free, legal videos.